Payment Policy

Why must Envoy Data verify my shipping address?

For fraud prevention purposes, if your billing and shipping addresses are different, we must verify your shipping address. Please contact the bank that issued your credit card and have your shipping address listed as an alternate address in that bank's memo field. Please make sure your credit card issuer bank's phone number is correctly listed in your Envoy Data account information.

What payment methods does Envoy Data accept?

• Visa
• MasterCard
• Discover Network
• American Express
• No Purchase Orders, Fax or C.O.D. orders will be accepted on the website. Please call an Envoy Data representative if you would like to use a purchase order. We do not currently accept international credit cards at this time.

What type of security features are utilized to safeguard my information?

Security is a top priority at Envoy Data. When you submit sensitive information via the website, your information is protected both online and offline.

When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL. Envoy Data uses the most advanced form of SSL software available: 128-bit encryption by Thawte. To learn more about SSL, follow this link www.thawte.com.

Envoy Data operates in a secure facility that requires all employees to wear valid ID badges and check in the security system. Protected by 1Point Security software and equipped with HID hardware our facility will house all customers’ information in a safe and secure place.

Why was my credit/debit card be declined when I know for certain that I have the funds available?

A credit card can decline due to an incorrectly-entered credit card number or expiration date, a daily limit, insufficient credit or other reasons. Contact your credit card company for more information.

Does Envoy Data know specifically why my credit/debit card was declined?

Our system charges your credit card automatically. Envoy Data is not given a reason for any decline. Please verify that you've given us the correct credit card number and expiration date. If you've already done so, please contact your credit card company or bank for information.

Does Envoy Data offer any type of Reseller program?

Yes, please visit our reseller page found Here and complete the Reseller Form.