Envoy Data

How do I return my order?

In order to return your order, you must contact Envoy Data’s customer service line at 1-800-368-6971 or through email at ordersupport@envoydata.com and request a return form.

After you have completed the form, simply fax it back to us at 1-480-829-9045. Once your return request has been approved, a Return Merchandise Authorization (RMA#) will be issued to you via E-mail. Please note that every return MUST have an RMA# or else return is invalid.

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Through what courier service should I send back my product?

Due to tracking purposes, UPS or FedEx must be used to return a product.

After you have completed the form, simply fax it back to us at 1-480-829-9045. Once your return request has been approved, a Return Merchandise Authorization (RMA#) will be issued to you via E-mail. Please note that every return MUST have an RMA# or else return is invalid.

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What happens once I return the product?

Defective goods will be replaced or a credit given for future purchases after receipt and inspection. Customer error returns and special orders will incur a 15% restocking fee.

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How much time do I have to return my product?

Envoy Data utilizes a 30-day return policy, offering customers up to 30 days after receiving a good to return the product.

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What condition must the products be in when returned?

All returns must be in new condition and in its original package

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What products cannot be returned?

1. Memory cards cannot be returned unless defective.
2. Specialized Products
3. Software

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What if I need to change my order?

Once an order has been placed, customers must contact Customer Service immediately in order to cancel or change their order.

Unfortunately, once the shipping process has begun we are unable to honor customer request to cancel or change the order.
 

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What should I do if the product I have received is not what I ordered?

Customer has 48 hours from receipt of order to contact Envoy Data for any shipping discrepancies. 

Unfortunately, once the shipping process has begun we are unable to honor customer request to cancel or change the order.
 

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How can I contact Customer Service?

By E-mail: ordersupport@envoydata.com By Phone: 1-800-368-6971

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Does Envoy Data offer Same Day Shipping?

Most domestic orders placed before 2:00PM Arizona Time Monday-Friday will usually ship out the same day.

Same day shipping doesn't apply to:

International Orders.

Orders placed on Saturdays, Sundays, or Holidays.
 

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Does Envoy Data ship internationally?

All international orders must first be approved by a sales person prior to shipping.

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How can I track my order?

An Envoy Data representative will contact customers via E-mail with their UPS tracking number for their order. Customers can Click Here for the UPS website.

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Where will Envoy Data ship my order?

We will ship your order to the Shipping Address that you provide. Please do not list a Post Office Box (PO Box) as UPS cannot deliver to a PO Box and shipment of your order will be delayed. We currently ship to the United States, US Territories, and US Military bases* (US & Abroad).

*APO: We ship to APO as a service to our US Service men and women abroad, however rates do vary per APO destination.

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How are shipping and handling charges determined?

Domestic Shipping and handling rates are determined by the shipping option selected by the customer. Please note that larger orders may require an additional shipping fee.

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What should I do if the product I have received is not what I ordered?

Customer has 48 hours from receipt of order to contact Envoy Data for any shipping discrepancies.

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Why must Envoy Data verify my shipping address?

For fraud prevention purposes, if your billing and shipping addresses are different, we must verify your shipping address.

Please contact the bank that issued your credit card and have your shipping address listed as an alternate address in that bank's memo field. Please make sure your credit card issuer bank's phone number is correctly listed in your Envoy Data account information.

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What payment methods does Envoy Data accept?

Visa 
MasterCard 
Discover Network
American Express 

No Purchase Orders, Fax or C.O.D. orders will be accepted on the website. Please call an Envoy Data representative if you would like to use a purchase order. We do not currently accept international credit cards at this time.

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What type of security features are utilized to safeguard my information?

Security is a top priority at Envoy Data. When you submit sensitive information via the website, your information is protected both online and offline.

When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL. Envoy Data uses the most advanced form of SSL software available: 128-bit encryption by Thawte. To learn more about SSL, follow this link www.thawte.com.

Envoy Data operates in a secure facility that requires all employees to wear valid ID badges and check in the security system. Protected by 1Point Security software and equipped with HID hardware our facility will house all customers’ information in a safe and secure place.
 

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Why was my credit/debit card declined when I know for certain that I have the funds available?

A credit card can decline due to an incorrectly-entered credit card number or expiration date, a daily limit, insufficient credit or other reasons. Contact your credit card company for more information.

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Does Envoy Data know specifically why my credit/debit card was declined?

Our system charges your credit card automatically. Envoy Data is not given a reason for any decline.

Please verify that you've given us the correct credit card number and expiration date. If you've already done so, please contact your credit card company or bank for information.

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Does Envoy Data offer any type of Reseller program?

Yes, please visit our reseller page and complete the Reseller Form.

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